Terms & Conditions

Welcome to nitska.com (the “Site”), operated by NITSKA LIMITED (“NITSKA”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of the Site and any purchase of NITSKA products made through it.

By using the Site or placing an order, you agree to these Terms. If you do not agree to them, please do not use the Site or place an order. These Terms apply to consumers buying for personal use, if you’re enquiring about stocking NITSKA, see §16.

NITSKA LIMITED is a company registered in England and Wales under company number 16035561. We design, produce and sell fragrance under the NITSKA name, sold directly through the Site and through a small number of selected stockists.

NITSKA is not currently registered for VAT, so no VAT is added at checkout. We’ll update this page if that changes.

These Terms should be read together with our Privacy Policy, Cookie Policy and Returns Policy, each of which forms part of your agreement with us. Where those policies conflict with these Terms on a specific point, the more specific policy applies.

We describe each fragrance as accurately as we reasonably can, including scent notes, bottle size and imagery. Because screens display colour differently and scent is inherently personal, small variations between what you see or expect and what you receive are normal and are not, on their own, a fault.

Products are offered subject to availability. If an item you’ve ordered is out of stock after you order, we’ll contact you and either offer a substitute, a delayed dispatch date, or a full refund.

All prices on the Site are shown in pounds sterling (£) and exclude delivery, which is shown separately at checkout. We take reasonable care to make sure prices are correct at the time products are listed, but if we discover a genuine pricing error on an order you’ve placed, we’ll contact you before dispatch to confirm whether you’d like to proceed at the correct price or cancel.

Payment is taken through our checkout provider at the time you place your order. We accept the payment methods shown at checkout. We may use standard fraud-prevention and card-validation checks before accepting payment.

To place an order you add products to your bag, then follow the checkout steps: delivery address, delivery method, payment details, and a final review before you confirm. You can review and correct your order at any point before you complete payment.

After you order, we’ll send an order confirmation email. This confirms we’ve received your order, it isn’t yet our acceptance of it (see §07).

A binding contract between you and NITSKA is formed when we send you a dispatch confirmation email (or, if we don’t send one due to an error, when we actually dispatch your order), not when you place the order or receive the order confirmation.

We may decline or cancel an order at any stage before dispatch, for example if the product is unavailable, we spot a pricing or listing error, we’re unable to obtain authorisation for payment, or we reasonably suspect the order breaches §08. If we cancel an order you’ve paid for, we’ll refund you in full.

Products sold on the Site are for your own personal use, not for resale. We may limit the quantity of any product you can buy in a single order or over time, and may decline orders that look like bulk or trade purchases, in order to protect our stockists and keep NITSKA’s pricing consistent. If you’d like to buy in volume or resell NITSKA products, see §16.

We currently deliver only within the United Kingdom. Estimated delivery timeframes and costs are shown at checkout and are aligned with courier estimations. These are estimates, not guaranteed delivery dates, and we’re not responsible for delays caused by the courier or events outside our reasonable control.

Risk in the products passes to you when they’re delivered to the address you gave us. Ownership of the products passes to you once we’ve received payment in full.

If you’re a consumer ordering from within the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order for any reason within 14 days of receiving your goods, and to get a refund.

To cancel, just tell us, an email to Luke@nitska.com with your order number is enough. You’ll then need to send the goods back to us within 14 days of telling us you want to cancel.

Because fragrance is a sealed product supplied for hygiene and health-protection reasons, once the seal has been broken and the product used, it can no longer be returned under this cancellation right, in line with regulation 28(1)(b) of the 2013 Regulations. You can still open outer packaging to inspect the product, in the way you’d be able to in a shop.

To start a return, email us at Luke@nitska.com with your order number and reason for return. Returned products must be unused, with the seal intact, in their original packaging.

Unless the item is faulty, wrongly described, or not what you ordered (see §12), you’re responsible for the cost of returning it to us. Once we’ve received and checked the return, we’ll refund you to your original payment method within 14 days.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. In short: goods must be as described, fit for purpose and of satisfactory quality. If something’s wrong when it arrives, tell us within 30 days for a full refund or replacement; between 30 days and 6 months, we get one chance to repair or replace before you’re entitled to a refund.

If you receive a faulty, damaged or incorrect item, contact Luke@nitska.com with photos where possible and we’ll arrange a return at our cost and a replacement or refund.

The NITSKA name and logo, product names (including Palm Blue), the “For Those In Motion” mark, bottle and packaging design, and all text, images and other content on the Site belong to NITSKA LIMITED or our licensors and are protected by copyright, trade mark and other intellectual property laws. You may view and print pages for your own personal, non-commercial use, but you may not otherwise copy, reproduce, republish or exploit any of it without our prior written consent.

You agree not to misuse the Site, including by scraping or harvesting data from it, attempting to interfere with its security or normal operation, or impersonating any person or business.

If you send us content or tag us on social media (photos, reviews, comments), you grant NITSKA a non-exclusive, royalty-free licence to use, reproduce and share that content, with credit to you where reasonably practicable, in connection with promoting NITSKA across our website and social channels. Only submit content you have the rights to share.

The Site may link to third-party websites, including stockist and payment-partner sites. We don’t control and aren’t responsible for the content, policies or practices of any third-party site, and including a link doesn’t mean we endorse it.

These Terms cover purchases made by consumers through the Site. If you’re a retailer or business interested in stocking NITSKA, whether on a wholesale or consignment basis, that’s covered by a separate written trade agreement, not by these Terms. Get in touch at Luke@nitska.com to discuss stockist terms.

We don’t exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights as a consumer.

Subject to that, our liability to you for any loss arising from these Terms or your order is limited to loss that was a foreseeable consequence of our breach, and we’re not liable for indirect or consequential loss, or for any business loss (loss of profit, revenue or business opportunity), since Site products are sold for personal, domestic use.

We may update these Terms from time to time, for example to reflect changes in our products, delivery arrangements or the law. The version in force at the time you place an order is the one that applies to that order. We’ll post the current version on this page with its update date.

If any part of these Terms is found unenforceable, the rest continues to apply. If we don’t act on a breach straight away, that doesn’t mean we’ve waived our right to act on it later. We may transfer our rights and obligations under these Terms to another organisation, but this won’t affect your rights; you may not transfer your rights or obligations without our written consent. These Terms, and any contract between us, are in English.

These Terms, and any contract between you and NITSKA, are governed by the law of England and Wales. If you’re a consumer, disputes can be brought in the courts of England and Wales, if you live in Scotland or Northern Ireland, you can instead bring proceedings in your local courts.

Questions, orders and complaints: email Luke@nitska.com.